Freezer not Freezing? Here are 3 Reasons Why

A robust and functioning freezer is crucial in every household, not just for ice cream storage, but also for preserving perishable goods. But what if one day your refrigerator freezer stops freezing? What could possibly make your ‘freezer not freezing but still cold’? In this article, we’re going to discuss the reasons why this might occur and provide solutions to get your freezer back to its optimal working condition.

Reason 1: Incorrect Temperature Settings 

The first and most simple cause might be incorrect temperature settings. If the temperature inside the freezer is not low enough, it won’t reach the freezing point, preventing food items from freezing adequately. To fix this issue, ensure the temperature setting is adjusted to the coldest possible and keep the door closed as much as possible. If this doesn’t fix the problem, it might be time to hire a professional to check the cooling system.

Reason 2: Blockage in the Defrost Drain 

Secondly, a blockage in the defrost drain can also cause your freezer to stop freezing. During the defrost cycle, the freezer eliminates excess water via the defrost drain. If this becomes blocked, the water has nowhere to go, thus causing the freezer to malfunction. To rectify this, ensure the defrost drain is clear from blockages. If this doesn’t solve the issue, it’s advisable to consult a professional appliance repairman like Solution Appliance.

Reason 3: Faulty Thermostat 

If you’re still wondering, ‘why is my refrigerator freezer not freezing’, then the reason could be a malfunctioning thermostat. The thermostat regulates the temperature inside the freezer. If it’s defective, it may not be able to maintain the appropriate freezing temperature.The reasons for a thermostat failure can vary. It could be due to wear and tear over time, electrical issues, or even a manufacturing defect.

In some cases, the thermostat’s sensor might be obstructed or dirty, leading to incorrect temperature readings. Therefore, it’s essential to first inspect the thermostat for any visible signs of damage or obstruction. If it appears intact, the issue might be internal and not easily diagnosable without professional tools. To address a faulty thermostat, replacement is often the most effective solution. While addressing issues with your freezer, it’s also important to be aware of related problems, like when the ice maker in your Whirlpool fridge stops working. Understanding the cause of such issues can provide insights into your freezer’s overall health.

How to Prevent Your Freezer From Not Freezing

Effective preventive maintenance is essential to ensure that your freezer operates efficiently and effectively, thereby reducing the risk of it failing to freeze. One of the primary maintenance tasks is to regularly clean the interior of the freezer.

This involves removing all items, defrosting (if necessary), and wiping down the interior with a suitable cleaning solution. This not only helps in maintaining hygiene but also allows you to check for any ice build-up or anomalies within the freezer that might hinder its performance.

Another important practice is to avoid placing hot or warm foods directly in the freezer. Doing so can cause a temporary increase in the internal temperature, forcing the freezer to work harder to restore the cold environment.

This extra effort can strain the freezer’s components, particularly the compressor and thermostat. Instead, allow hot foods to cool to room temperature before freezing them. This approach also helps preserve the quality and taste of the food.

The placement of the freezer in your home can also impact its efficiency. Ideally, the freezer should be situated in a cool, dry, and well-ventilated area. Avoid placing it near heat sources such as ovens, dishwashers, or direct sunlight, as these can cause the freezer to work harder to maintain its internal temperature.

Additionally, ensure there is enough space around the freezer for air to circulate freely. This helps in dissipating heat from the condenser and compressor, which is vital for the cooling process.

When To Seek Professional Help

When your freezer stops functioning properly and fails to freeze, it’s crucial to determine the severity of the issue to decide if professional help is needed. When faced with a non-freezing freezer, you might wonder, is it worth it to fix this appliance or should you consider a replacement? This is a common dilemma faced by many homeowners. If basic troubleshooting steps, such as checking the power supply, ensuring the freezer is not overloaded, and verifying the temperature settings, don’t resolve the problem, it may be time to seek professional assistance.

Indicators that you should contact a technician include unusual noises, the freezer running constantly without maintaining a cold temperature, frost build-up, and any signs of physical damage or electrical issues. In such cases, attempting DIY repairs might be risky and could lead to further damage.

A qualified technician can accurately diagnose the problem, ensure safe repairs, and provide maintenance tips to prevent future issues. Delaying professional help could lead to food spoilage and higher energy costs, making prompt attention to these signs crucial for the longevity and efficiency of your freezer. While addressing freezer issues, it’s also crucial to be aware of safety concerns with other appliances. Knowing what appliance causes the most house fires can help you take preventative measures.


Having a freezer that’s not freezing can be distressing. But identifying the problem early, whether it’s a blocked defrost drain or a faulty thermostat, can save your freezer and your food. Regular maintenance and monitoring can go a long way in preventing such issues. However, if the problem persists, it’s best to consult a professional like Solution Appliance for proper diagnosis and repair.

If you’re facing issues with your freezer or any other household appliance, remember that timely and professional intervention is key to ensuring longevity and efficiency. Don’t let a malfunctioning appliance disrupt your daily routine. Contact our expert team for reliable and efficient appliance repair services. Whether it’s a freezer that’s not freezing, a dishwasher that’s not cleaning, or any other appliance issue, we’re here to provide you with the solutions you need. Trust us to keep your appliances running smoothly. Reach out to us today and experience the peace of mind that comes with knowing your appliances are in capable hands.

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