Carrying out a freezer repair is a complex task that should only be performed by factory certified technicians.
WHAT WE DO
Services Available We Fix Everything
Like other home appliances we use, freezers offer us a lot of comforts, convenience, and savings. They let you store food for longer than usual, allow you to keep food prepared in advance, and even store food for an event or party.
But, in order for your food to actually stay fresh, your freezer needs to function at an optimum level at all times. Unfortunately, there are a number of things that can go wrong with your freezer, but the most common problems include damage to the compressor, problems with the condenser or a defective evaporator.
Our Promise To Our Clients
We will provide a parts warranty which means if the replaced parts break down again within 3 months, we will replace it free of charge. This encourages our technicians to tell our clients truthfully what parts need to be replaced and why.
If the appliance that we have repaired breaks down again for the same reason it broke in the first place, we will come back and repair it without charge
We will only charge for labor and parts. There are no hidden fees with us. The customer pays for labor and parts. That’s it. This way, our customer get the best service, delivered in the most honest and straightforward way possible.
Our Appliance Repair & Appliance Installation Expertise
We Can Repair & Install Many Appliance Brands
Except Miele, we can repair and install appliances produced by all the other well-known brands, such as LG appliances, Samsung appliances, Bosch appliances, Kitchenaid appliances, Kenmore appliances Whirlpool appliances, etc..
How It's Done
- 01 WE WILL LISTEN CAREFULLY
- 02 IDENTIFY THE PROBLEM
- 03 WE WILL LISTEN CAREFULLY
- 04 WE WILL LISTEN CAREFULLY
- 05 WE WILL LISTEN CAREFULLY
WE WILL LISTEN CAREFULLY
We will listen carefully to the customer’s problem, understand all the details during our dialogue with them, and then see if we can diagnose the problem over the phone. The key factor for us is identifying whether or not the problem is fixable.
IDENTIFY THE PROBLEM
If we can’t provide a diagnosis over the phone, we will visit the customer’s home or store and offer a quote for the repair work. Our quote equals the fee plus the service call fee, which depends on the amount of time we spend on the call.
WE WILL LISTEN CAREFULLY
Once we’ve identified what the problem with the appliance is, the next step in our process is fixing that problem. Sometimes the repair can be completed without the need for replacements parts. But if parts are needed, we will provide them.
WE WILL LISTEN CAREFULLY
Then we start carrying out quality checks. These will establish, first of all, that the problem has been fixed and, secondly, that our repair will last. The checks are vital because we want to be confident that the work we have done provides durability for our customers.
WE WILL LISTEN CAREFULLY
The final part of our process issuing a bill for our services alongside a 90-day warranty for our repair work. If the appliance breaks down again after we have fixed it, we will - within 90 days - come back free of charge and carry out new repairs.
Why Work With Solution Appliance
We would rather provide appliance installation by the book for our customers in lower mainland, BC and know future problems can be avoided. Our industry knowledge, years of experience, and specialized training make us the best choice for installation service. Get in touch with Solution Appliance Service Ltd today for all of your appliance installation requirements.
PEACE OF MIND
What People Say
Our family has known Jason and his lovely wife for many years. Whenever we have an appliance issue Jason always comes to mind! He is very professional, kind and willing to solve your problem as much to his appliance repair ability.
Sometimes yes it may not be what the customer wants to hear but I'd rather have someone who is honest and trustworthy like Jason than to have another appliance repair person who is dishonest and is only in it for the money. Believe me, we've had MUCH WORSE!
We will always choose Jason from Solution Appliance's repair services and I will wholeheartedly recommend him to my friends and family. Thank you Jason for your many years of service to our family. It is much appreciated!! Keep up the great work!!
I called Solution Appliance and got in touch with Jason Smith. I must say “What a Service”! Jason was not only prompt but very professional from the time he answered the phone to when I first met him.
I found him to be very knowledgeable in his field. I own several rental properties in New Westminster and wished I had gotten in touch with Jason and his team five years ago.
Anyways, I have already told rest of my family and few of my very close friends to call Jason for all of their appliance service needs. Thanks for being honest and prompt.
I was referred to Jason by another local appliance repair company as they were not familiar with the specific problem my appliances were having. I needed both my stove and fridge looked it - Jason was on time, professional and most importantly, knowledgeable.
The stove was fixed in under thirty minutes at a very fair price and the fridge was diagnosed a dud with photographic evidence to go with it. Jason also took the time to measure the area that the fridge occupied for when I would have to replace it.
Payment was very easy as Jason is equipped with a mobile payment system. I received an email invoice within a minute. I highly recommend, and despite him being based in New Westminster, I would encourage Vancouverites to reach out without concern.
Fast appliance repair service here in New Westminster, very experienced service repairman, Jason, was able to fix the dishwasher and replace my garburator with a new one. Total bill was just over 350, about half of what I thought. I will recommend this easy appliance repair company to anyone, Truly 5 stars. And a nice person to boot :)
We had a leaky washing machine and not draining properly. Jason fixed the problem quickly. He was very polite, kind and efficient. Very reasonably priced, too. Highly recommend his company and its appliance repair service. Thank you Jason & Gail.
Very professional, excellent customer service, and the right price. I recommend this company to anybody who needs appliances repair work done
Quick, honest, reliable and didn't over charge for anything. Very helpful and friendly
I had Jason do some repair work to a stove that stopped working in a unit I rent. The service was quick and easy. 2 appointments were made, one to diagnose the problem and a 2nd to come to install the part that needed to be ordered in.
Scheduling was made easy by Gail. She was very accommodating around our work schedules. All in all a great appliance repair company by people who were passionate about what they do.
I have been using Jason for all my home and rental properties' appliance repair and installation needs for years now. I found him after another larger appliance repair service company tried to rip me off on a significant oven repair.
Jason saved me hundreds on that repair and I have used him ever since. Honest, knowledgeable, reliable and fair. I have referred many friends as well.
I'm really impressed with Solution Appliance. They were very helpful on the phone, did the repair when they said they would, turned up on time, took great care of our place by wearing booties over their shoes and also putting mats down to protect our floors. Jason who repaired my washing machine was great. As a Richmond pest exterminator, I'm glad I get to start washing my work clothes at home again. Definitely would use them again.
We are very pleased with the service Jason provides. He found the problem quickly, ordered the part and installed it quickly! Happy to have a working fridge again for our roofers in Delta! Highly recommend Solution Appliance! They do great work at a fair price!
We've been having some problems with our fridge in our Burnaby rodent control office amid the heat wave in BC. It's very important for my crew to stay cool & hydrated with cold drinks, especially during the summer. So I called Solution Appliance right away and they knew exactly what to do with it. I wasn't sure if I had to replace it, but thankfully they repaired it quickly at a reasonable price. Thank you!
A FEW NUMBERS
Something We Are Proud Of
With many years serving the lower mainland we’re proud to be part of this beautiful community we call home and can’t wait to continue putting smiles on your faces.
We’ve seen a lot of changes in appliance technology over the time, but that hasn’t changed the way we operate. No matter what the problem, Solution Appliance is here to help.
CLIENT RETENTION RATE
Wow, that’s a lot of happy people! Over the years our business has grown and so has our clientele!